- OUR TERMS & CONDITIONS -

- TERMS & CONDITIONS OF OUR BOUTIQUE HOTEL -  

GENERAL 

These terms and conditions are between you and Boutique Hotel BijBlauw and apply to all bookings of hotel rooms and apartments in our property, to the exclusion of all other general terms and conditions. 

You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservations in anticipation of demand. 

These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Curacao law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. 

RATES & OB TAX

The room rate charges agreed when you made your reservation will apply to your booking. Turnover tax (7%), meals, drinks and other extras are not included in room rate charges, unless otherwise agreed on (if booked breakfast included). Prices are subject to change without further notice. Room rate, breakfast and turnover tax charges must be paid upon arrival. All other charges must be paid upon check-out. 

Please note, valid credit card details are required to guarantee all bookings. After making the reservation the staff of BijBlauw will contact you about the details of the payment. Always record your credit card details just to guarantee the payment. Please note that we are obligated to cancel your reservation if we do not receive a credit card as a guarantee. 
 

CANCELLATION, NO SHOW & CHANGES 

Do you want to cancel your reservation? We have two types of rates; refundable and non-refundable. 

 

REFUNDABLE RATE 

With a refundable rate you are able to change or cancel your reservation free of charge until 2 p.m. the day prior to arrival (the so called 24 hours before check-in). The hotel is authorized to charge your credit card  with 70% of the total amount of  stay at any moment after making a refundable reservation. Please be aware that the charged credit card need to be presented at the check-in.  Cancellations after 2pm the day prior to arrival will be fully charged. We only accept cancellations in writing. For any unforeseen incidents, we advise you to take a travel and / or cancellation insurance at all times. Refunds of prepaid charges are generally processed within 10 business days after your request to cancel or modify your booking. 

If you booked a room through the use of a travel agency or an online travel agency (such as Booking.com or Expedia.com and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking. 

NON -REFUNDABLE RATE 

With a non-refundable rate you are not able to change or cancel your stay and thus you will be charged for 100% of the costs.  The hotel is authorized to charge your credit card at any moment after making a non-refundable reservation. Please be aware that the charged credit card need to be presented at the check-in.  For any unforeseen incidents, we advise you to take a travel and / or cancellation insurance at all times. 

If you booked a room through the use of a travel agency or an online travel agency (such as Booking.com or Expedia.com and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking. 

 

NO-SHOW 

In case of no-show, we will charge the full amount of your reservation. The room will be released at 12 p.m. (noon) the following day. 

 

CHANGES 

Should you wish to amend your reservation, neither the availability nor the rate upon your booking can be guaranteed. To avoid late cancellation costs, we advise you to amend your reservation at least 24 hours prior to the arrival date. 

 

CHECK-IN TIME

Our check-in time is from 2 p.m. on. Should you wish to guarantee an early arrival, we advise you to reserve the night prior to your arrival. Please note that this is subject to availability. 

 

CHECK-OUT TIME

Our check-out time is until 10 a.m. Should you wish to extend your check-out time, please contact the FO, charges may apply. All extensions of your check-out time are subject to availability. 

UNDERAGED 

The minimum age to check-in is 18 years old. If you are underaged and you are not accompanied by someone of age 18 or older, BijBlauw reserves the right to evict you from the hotel or apartment. 

 

FAMILIES WITH CHILDREN

BijBlauw provides baby cots. Please inform the reception prior to you arrival.

PETS 

Unfortunately, pets are not allowed in the hotel, apartments or restaurants. 

 

NON-SMOKING 

The hotel including all rooms and apartments are non-smoking. When evidence of smoking is found in your room or in the public areas, the management holds the right to take appropriate measures. 

 

PARKING 

BijBlauw does not have its own parking facilities. You are able to park your car on the street (residential area).

 

LIAIBILITY 

The management cannot be held liable for lost or theft of your belongings in the hotel, apartments or restaurant. 

 

LOST & FOUND 

All items found in the hotel, apartments or restaurant will be registered and stored for three months. 

 

DAMAGE TO OUR HOTEL & PROPERTY 

Any damage to rooms or the hotel of apartments premises caused by your party during the stay and items missing upon your departure will be charged to your credit card in file 

 

UNFORSEEN CIRSCUMSTANCES 

BijBlauw does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control: (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstances or emergency, making it impossible, illegal or preventing guests from staying in our hotels or apartments. 

 

WIFI 

Throughout the building all guests can enjoy our complimentary WIFI services. Ask the reception for the password and/or login details. 

Our wireless network is provided without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. BijBlauw is not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our WIFI. You may not use our WIFI network for any purpose that is unlawful or prohibited. 

 

PRIVACY 

During your stay, BijBlauw collects your personal data. These data are processed in accordance with our Privacy Statement as well as GDPR applicable laws and regulations. Data collected by third booking parties using cookies etc. when browsing their website, is beyond our control. We will refer to the Privacy Statement of the agency you used to make your booking. 

 

PHOTOGRAPHY AND VIDEO 

Any photoshoots, audiovisual recording, reproduction or representation of images including the premises and buildings of the hotel, apartments or restaurant of BijBlauw, other than for strictly private use is subject to our prior approval. We are happy to help you to obtain permission and discuss the possibilities. Please contact the BijBlauw Marketing & PR department: britt@bijblauw.com